Texts and Emails From Your Studio

This article covers what your studio sends you, when it arrives, what happens when you reply, and the words you can text to Trio. To turn email, texts or push on or off, or to choose topics, see Notification & Communication Settings.

What you get

Your studio uses Trio to send you:

Lesson reminders, and notices when a lesson is cancelled or moved.
Messages from your teacher and announcements from your studio.
Billing notices, such as a new invoice or a payment reminder.
Lesson notes that your teacher shares.

Trio sends each one by email, text or push, as you choose. In Notification Settings, you choose the channels (email, text and push) and the topics (Scheduling, Messages, Announcements, Billing, Lesson notes and the Practice topics). Each adult on a family account has their own settings, and agrees to texts for their own phone.

Lesson reminders

Your studio sets how long before a lesson the reminder comes. Unless your studio changes it, the reminder comes 24 hours before the lesson.

Quiet hours

Trio sends lesson reminders and payment reminders only between 8 AM and 9 PM, in your studio's time zone. When one is due outside these hours, Trio holds it and sends it at 8 AM. When 8 AM is after the lesson starts, the lesson reminder is not sent.

When your studio cancels or moves a lesson, Trio sends you a notice at once, at any hour.

Messages and announcements from your studio are sent when your teacher sends them, at any hour.

Reply to a text

You can reply to a text from Trio. Your reply goes into your conversation in Messages in Trio, and your teacher sees it there. If Trio cannot tell which conversation your reply is for, your studio checks it and adds it to the right conversation.

Reply to an email

When Trio emails you about a message or an announcement from your studio, you can reply to that email. Your reply goes to the email inbox of the person who sent the message, not into Trio. To keep the whole conversation in one place, reply in Messages in Trio.

Stop, restart and get help with texts

Text one of these words to the Trio number that sends you texts:

STOP stops all texts from Trio to your phone, from every studio. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT do the same.
START turns texts on again. YES and UNSTOP do the same.
HELP gets a text back from Trio with how to reach Trio support. INFO does the same.

STOP does not change email or push. After you text STOP, Notification Settings shows the date you stopped texts and locks the SMS notifications switch. To get texts again, text START, or tap Text START to restart on your phone. See Notification & Communication Settings.

Get fewer emails

To get fewer emails, open Notification Settings. Turn off Email notifications, or turn off the topics you do not want. Emails from your studio have no unsubscribe link, so use Notification Settings to change them.