Payment Fees, Payouts and Payment Methods

This article covers what a family's online payment costs your studio, when the money reaches your bank, and the ways families can pay. To connect Stripe and turn on each way to pay, see Connecting Stripe.

Where the Money Goes

A family's online payment goes straight to your studio's own Stripe account. Stripe takes its processing fee from each payment. Trio adds no fee, and the rest of the money is yours. For bank payments, Stripe also charges a fee each time a family links a bank account; see Accepting Bank (ACH) Payments. Stripe sets its own rates and can change them. For the current rates, see Stripe's pricing page.

Refunds

When you refund a payment back to the card or bank, Stripe keeps its processing fee from the original payment. The refund dialog tells you this before you confirm. See Refunding a Payment.

Payouts

Stripe sends the money to your bank on Stripe's standard payout schedule. Open Owner Settings and select the Payments tab. When your Stripe account is ready, the Payment Processing card shows:

Available - money that Stripe can send to your bank.
Pending - money from recent payments that Stripe has not made available yet.
Last payout - the amount of your most recent payout, or "None" before your first one.

Stripe Dashboard opens your Stripe account in a new tab. There you see each payout and its date, your payout schedule and your bank details.

Only the owner sees the Payments tab, so only the owner sees these figures and the Stripe Dashboard button.

Ways Families Can Pay

Card and bank (ACH). Families pay by card when Stripe is ready, and from a bank account when bank payments are on. A bank payment takes some days to clear. See Accepting Bank (ACH) Payments.
Apple Pay & Google Pay. The owner turns on Accept Apple Pay & Google Pay on the Payments tab. Your Stripe verification must be complete first. Families use a wallet for one-time invoice payments only. Autopay uses a saved card or bank account.
Cash App Pay. Trio offers it to families when Stripe approves it for your account. There is no switch. It is for one-time invoice payments only.
Cash, check and other payments. Record them yourself: open the invoice's Actions menu and choose Record Payment, or use Log payment on your dashboard. There is no fee, and this works on every plan. Owners, admins, teachers and staff can record these payments. Families pay online. See Invoices.

Plans

Online payments, Apple Pay & Google Pay, Cash App Pay and payouts need the Pro or Max plan. On the Free plan, record cash and check payments on your invoices. See Trio plans and your subscription.