Charges, Late Fees, Refunds and Receipts

This article explains the changes you can see on an invoice after it is sent: when it becomes Overdue, late fees, refunds and account credit. It also tells you where your receipt is. To open and pay an invoice, see Viewing & Paying Invoices.

Invoice statuses

Each invoice shows one status: Unpaid, Partially Paid, Paid or Overdue. Viewing & Paying Invoices explains each one. While a payment is still going through, a Payment Processing label shows next to the status. It does not replace the status.

When an invoice becomes Overdue

An invoice becomes Overdue the day after its due date if money is still owed. If your studio gives extra days, it becomes Overdue after those days. Trio then sends you an "Invoice overdue" notice with the amount due.

A payment that is still going through, for example a bank payment, counts toward your balance:

If it covers the whole balance, the invoice does not become Overdue and does not get a late fee.
If the invoice was already Overdue, it stays Overdue, with Payment Processing next to it, until the payment clears.
If it covers only part of the balance, the invoice can still become Overdue and get a late fee.

Late fees

Your studio can add a late fee to an overdue invoice. It shows as a Late fee line on the invoice, and the total goes up. You get a "Late fee applied" email with the new balance.

If your studio waives the fee, the line comes off the invoice and you get a "Late fee waived" email. If you think a fee is wrong, message your studio.

Refunds

When your studio refunds a payment, a Refunded line shows on the invoice with the amount, and you get a "Refund issued" email. The money goes back to the card or bank account you paid with. A refund to a bank account can take 5 to 10 business days.

Account credit

Your studio can give you account credit instead of a refund. You get an "Account credit issued" email. Your studio uses the credit to pay part or all of an invoice. When they do, the credit shows as a payment in that invoice's Payment History, and you get an "Account credit applied" email. To ask about your credit, message your studio.

Tax

When your studio charges tax, a Tax line shows under the subtotal.

Your receipt

Your receipt is the invoice in Trio. Open the invoice:

Payment History lists each payment, with its date, amount and status.
Download PDF gives you a copy that shows the charges, what you paid and the balance. Save or print it for your records.

When you pay by bank, you also get a "Bank payment cleared" email when the money arrives. See Paying by Bank.

Why was I charged?

If a payment came from your card or bank without you paying by hand, autopay is probably on. See Payment Methods & Autopay.